Responsibility Is the Hardest Thing to Automate

Automation scales execution easily. Responsibility does not. As systems become more autonomous, decisions happen faster, more frequently, and further away from the humans who once made them. The result is…

Continue reading
When Humans Leave the Loop

Many software systems that appear stable are not stable because they are well designed. They are stable because humans quietly make them so. People notice when something feels off. They…

Continue reading